Can you sell and distribute products at a mere 5% gross margin and expect to make a profit? Tech Data does. They make millions by only accepting orders that fit a specific profile. Ask yourself, “Can we do that?”
Can you rank employees higher than customers and be a successful company? Southwest Airlines and Ritz-Carlton Hotels both do. If employees who work with the customer don’t feel cared for, they won’t care for the customer. Ask yourself, “Can we do that?”
Fearful times call for fearless living. If you or your organization has become a fearful recluse during the current economic downturn, break out of the doldrums. Bury your outdated practices and give birth to new processes, procedures and products.
Working hard at what does not work, doesn’t work. If this statement fits you or your organization, it’s time to bury outdated practices and give birth to creative new processes, procedures and products. Here are some ideas to consider:
Different is not necessarily better, but better is necessarily different. I listened this morning to rock star Rod Stewart’s new CD. He sang the great old standard, The Very Thought of You. My reaction was, “This is certainly different, but not necessarily better.” To stand out and be of value in today’s marketplace, you and your organization must be different and better.
Can we do ____________? Can I do _____________? Fill in the blank for you or your organization. Think creatively, because challenging times give cause for creative responses. If you come up blank, ask people you admire for one or more ideas. Attend seminars. Read books. Spend time in prayer. Attend conferences. Take a one-day sabbatical from work to just think. Or call me. Do something! Don’t come up blank.
Today is a perfect time to begin your search and try new things to thrive through the recession. When people ask you, “Can we do that?” take it as a positive sign. It means you’re stimulating people out of their struggle with the past. Can we do that? Yes you can!
(1) Failing Forward, John C. Maxwell, Thomas Nelson Publishers, 2000 (2) “What Did the Winners of the Last Recession Do Right?”, Jane C. Linder and Brian McCarthy, www.Accenture.com, 2003